No two businesses are the same and that is the reason why we have taken a new approach to IT Support. Being able to select each individual support element ensures a truly bespoke package so that your business gets the exact support it needs.
Support Packages available include:
Fixed cost annual support
Inclusive of parts, labour, call-outs and time-on-site.
Full telephone and remote support
Unlimited calls and access to 6 help-desk engineers who can access your network and desktops remotely to resolve support issues.
4 hour on-site response network
For critical network items you can receive an experienced and highly qualified on-site engineer in less than 4 hours.
8 hour on-site response for PC’s and printers
Peripheral devices such as PC and printers can receive technical support from one of our engineers within 8 hours.
Observer 24/7 remote monitoring
Is both our reactive and proactive support which monitors your server activity from our headquarters in Stourport-on-Severn. Many problems which our Observer Specialist can identify can be fixed before you experience any downtime.
Server health checks
At the heart of IT continuity are server health checks. Review the status of your servers to help optimise eciency, formulating short term and long term action plans.
All parts and labour callouts
Access to all of our technical resources inclusive of labour and parts.
If on-site repairs are required, loan equipment can be provided for up to four weeks to ensure the smooth running of your business.
On-site regular administration visits
An engineer can be assigned to your premises for scheduled visits. For example a few hours a week or one day per month.
Guardian backup and disaster recovery
Guardian ensures your server is back up and running in minutes with our latest suite of business continuity products.
IT support contract
Rolling pay monthly contract with minimum cancelation period.
Remote end user contact
User contact to cover all devices including; workstations, printers and mobiles. One contact to cover all devices.